Why Don’t We Use Customer Data to Help Customers?

I recently went to the dentist and while this is typically a less-than-pleasant experience, this trip was made more so because I had to discuss a billing issue. It seems that my dentist recently changed their billing arrangements and is switching to a new billing services provider. While I would normally not give this a… Read More »

From CSP to DSP

For the 10th consecutive year, I attended the annual TM Forum event that brings together communication service providers and vendors to discuss all things operational, systems, and IT. Running a network is difficult enough, but now the market wants network operators to deliver services that go beyond connectivity to each other and the Internet. As… Read More »

In the Enterprise, Build it and They Will Come

Over the past six months I’ve had a lot of conversations with communication service providers and their vendors discussing business services. In short, they are trying to determine, “What do Enterprises Want?” So we decided to ask. Along with Coleman Parkes research, we surveyed 1003 business leaders to find out what’s missing from current connected… Read More »

When the Going Gets Tough – The Tough Get Help

I’ve recently spent an exhausting weekend helping my daughter plan her wedding and after being asked about everything from colors to tuxedo lapel widths to cake frosting flavors – I gave up and hired a wedding coordinator. Why not? This is not something that most of us do every day or even regularly. The last… Read More »

Enable The Enterprise

For several years, we’ve advocated for service providers to become enablers so that businesses and industries can define and develop their own digital services. Many network operators have built platforms that give enterprises access to an environment that includes all the connectivity, infrastructure, development environment, and “infrastructure stuff” needed to connect employees, customers, partners, devices,… Read More »

Time For Technology Transfer

When I worked in aerospace, we applied the term “Technology Transfer” to our evaluation of other companies and industries – their successes, failures, processes, metrics, and systems. At ICT Intuition, we call it Technology Scouting, but the concept is the same. Look at what other businesses are selling and doing and think about how it… Read More »